Technote (troubleshooting)

Problem(Abstract)

Attempts to install IBM Security AppScan Source on Linux results in the message "Graphical installers are not supported by the vm".

Symptom

When installing AppScan Source Edition on Linux, you receive the following message:

Graphical installers are not supported by the vm

Attempts to continue with the installation in Console mode fail with the following error because the AppScan Source installer does not support Console mode installs:

Installer User Interface Mode Not Supported

Cause

This problem can occur for the following reasons:

1. The file /usr/lib/libstdc++.so.5.0.7 or later is not installed on the system.
2. The $DISPLAY environment variable is not properly set.
3. The necessary X Windows libraries for running the GUI installer are not available.

Resolving the problem

The solutions below relate to the cause above:

1. Install libstdc++.so.5.0.7 or later. 
   See the AppScan Source Edition release notes, which are included in the docs directory of the installation files for information on installing this library.
2. Set your $DISPLAY environment variable to a valid display.

If you are on a 64-bit RHEL machine, you will also need to do the following:

1. Install the missing 32-bit dependencies via the following command:
   yum install libgtk-x11-2.0.so.0
3. Run the installation process with the system's default 64-bit JRE:
   ./setup.bin LAX_VM /usr/bin/java